Asia and Thailand hotel and resort consultant services

...and you'd better be happy about it!

Hotel consultation, Feasibility studies, Pre-openings, Operational support.


Hotel Consulting	Asia Hotel Directory	Quality Training
Truly Mai-BS, without sugar-coating!	Simply to boost your occupancy!	Basically your best investment ever!

"Your Benefits"when working with Mai-BS (Thailand)!

Excellent savings during hotel construction and pre-opening and opening.
Realistic and straightforward expert advice and support during the planning, construction, pre-opening, opening and even operation of any hotel and resort.
Best lay-out and best product recommendations with expert advice on work-flow to ensure smooth and effective operations which will result in better service and therefore better revenues and profit.
well trained management and employees with a mind focusing on quality service.

"Hotel Design and Planning Phase" Consultation.

To get it right from the early beginning will save hotel owners precious time, money and headaches! Professional and correct space allocation for all stores, offices and other "back and front of the house" areas will minimize the number of revisions and changes to your architectural drawings.
Your contractors will ALWAYS blame you, the hotel owner, and your architects for any delays in their own committed hand-over schedule if you issue too many variation orders (VO’s). A delay of one or two months when opening your hotel will cost you a lot of money because of lost revenues, lost reputation with tour operators etc.

Feasibility studies. (Is your project worth building? Will it work? Is it the right size and concept?)
Work with your architect to ensure best use of available space.
Work with your architect to ensure a smooth and effective workflow.
10 years cash flow forecast for loan application.
Bank loan application presentation. (Documents needed must be supplied by the developer.
Hotel brand selection support and support on management contract negotiation.
Spa design consultation.

"Construction and Pre-Opening Phase" Consultation.

It’s a fact that every single hotel pre-opening is a big challenge. Always unique and never the same!
Without a detailed opening-countdown, a detailed list of equipment and utensils for each hotel department, proper hotel manuals, solid systems, and professional forms, you will have a rough –and surly costly ride ahead of you.
To prepare all this: to have ongoing follow ups, adjustments, work and responsibility delegation, communication and synchronization of all your schedules and plans are the keys for a smooth, professional and properly timed hotel opening.
As owner or investor, you just "Cannot Afford" to have a situation where the construction work is done, but your management and employee team are not ready to welcome guests, the needed equipment or tools did not arrive yet, your employees are not trained and orientated, etc.
If the opening is not professional and smooth, your employees will lose trust in the management and owners’ abilities! Think about, what could be worse for you and your hotels reputation?

Traditional Sales and Marketing Consultation.
"New Rules" of Sales and Marketing Consultation. (E-Marketing).
Hotel and resort manuals preparation. (standardized or customized.)
Kitchen and bar designs.
Food and beverage concepts.
Professional and "workable" hotel sales and marketing plan.
Detailed 1st year budget preparation.
Menus and drink lists.
In-room directory of service preparation.
Standard FF&E list (furniture, fixtures and equipment) for each department including operating equipment and utensils. This list must be fine tuned with concerned managers.
Detailed opening count-down and "To-Do List" for management and weekly follow up.
Rental pool program, systems and contracts.
Owner and investor representation.
M&E audit.
Owner Representation to Construction Managment and Pre-Opening Team.

"Hotel Operation" Consultation.

Fully operations hotels and resorts can, AND DO hide shortcomings from owners.

Those issues will sooner or later affect service quality, standards, management or staff morale, and finally profitability of your hotel.
Most hotel owners arrange for yearly external auditors to check on the hotel accounting departments. We recommend not to ignore to audit your hotel services through mystery shopper, arrange for external independent employee and management surveys, audit work-system, work-flow and communication system to ensure you are always one step ahead of your competitors.

Operational system audit for hotel and best practice recommendation with focus on transparency, effectiveness and profitability.
Mystery shopper | Quality assurance audit.
Service quality audit at all "front-to-back" operations with practical recommendations.
All types of "short and simple audit" in all aspects of the organization. (tailor-made to fit the needs of management and owner)
Independent employee and management survey (staff morale, internal problems etc.)

"Other Hotel Services" and Consultation.

Fact is that proper systems and manuals in hotels and resorts are never really complete or finished.
All your manuals and systems need constant adjustments as your hotel should improve and fine tune all services and offerings at all times. You must review your systems every year at least one time! That’s basic. You must also ensure that your systems and manuals are accessible to the people who really need to know about them every day and every minute! – "Your rank and file staff"!

Information technology and IT policies.
Standardized monthly management report to be send to owners.
Hotel standard operating procedures system (SOP).
Employee recognition system.
Hotel employee handbook.
..... and MUCH MORE, call us now and tell us your needs!

QUOTE: Ethics or simple honesty is the building blocks upon which our whole society is based, and business is a part of our society, and it's integral to the practice of being able to conduct business, that you have a set of honest standards. And it's much easier to do business with someone when you look them in the eye and say, "This is what we're going to do, and you understand what you each mean, and you can go away and get it done." (Kerry Stokes)