Pre-Opening and opening support.
- Feasibility studies.
- Professional business presentation for banks and investors.
- Customized hotel and resort manual preparation.
- Kitchen and bar design.
- Food and beverage concept.
- Standard hotel and resort manual. - However, we highly recommend to customize any manual for your business.
- International Sales and marketing data-base for agents and tour operators
- Media database.
- Professional and workable business plan.
- 1st year budget preparation.
- 10 years cash flow forecast for loan application.
- Menus and drink lists.
- Service concepts.
- Customized in-room directory of service preparation.
- Complete FF&E list (furniture, fixtures and equipment) for each department including operating equipment and utensils.
- Work with your architect to ensure best use of space and best layout for a smooth and effective hotel operation.
Services for hotels and resorts.
- Management support.
- Information technology and IT policies.
- Sales and marketing strategy and techniques.
- M&E audit.
- Human resource management and development.
- Employee training and development.
- Spa consultation.
- Rental pool program, system and contract.
Training, tailor-made to your needs.
- E-Marketing Training for your Sales & Marketing Team.
- Service ambassador and behavior training in all departments.
- English and Thai service languages in all departments.
- Cultural diversity training.
- Supervisory and managerial skills.
- Science and art of leadership.
- Presentation skill.
- Communication skill. (relevant to the market)
- Public speaking skill.
- Personality development.
- Human resources management.
- Train the trainer.
Specialized training.
- Wecan help you prepare your people at all levels - operational,supervisory, managerial and executive - either individually or in groups. We will provide you with the most effective and tailor made training programs that will guide your people to embrace your company'svalues and style, as well as to understand the role of the job itself.
Audit.
- Official operational audit and best practice recommendation report to ensure transparency, effectiveness and profitability.
- Mystery shopper and confidential quality assurance audit.
- Service quality in all "front-to-back' operations with practical recommendations.
- All types of "short and simple audit" in all aspects of the organization. (tailor-made to fit the needs of management and owner)
- Pre-opening audit preparation for a more profitable operation.
Hotel and Resort Sales and Marketing.
- Sales and marketing data-base (Agents and Tour Operators) and international media databases.
- Sales and Marketing Database of Hong-Kong's 1000 most frequent travelers.
- E-Marketing strategies.
- E-Marketing training.
Broker.
- Our business and knowledge of the hospitality industry makes us an excellent broker and we frequently get requests from buyers to look for a hotel or resort in Thailand.