Mai-BS (Thailand) introduced two new custom-made training programs for management and employees.
- Excellent Service Behavior Training. (Available in English and Thai)
- Excellent E-Marketing Training. (Available in simple understandable English)
Posts Tagged ‘Training Company’
August 15th, 2010
No Comments »
July 9th, 2010
No Comments »
The well known and up-market Medico Magazine and it readers seems to love articles written by Nate-tra Dhevabanchachai from Salaya Pavilion Hotel and Training Center and Mai-BS (Thailand) Co. Ltd.
Please feel free to download the published article “Territorialism versus Teamwork” which is a 1 MB PDF file.
Best wishes to all of you
Klaus R. Rauter
July 6th, 2010
No Comments »
Ms. Nate-tra Dhevabanchachai, the Honorary Director of Mai-BS (Thailand) Company Limited, the leading hotel consultation and training firm in Thailand, has been invited by the Office of Tourism Development for the 3rd. year to delivery training sessions on “Excellent Service Behavior” in June 2010.
April 29th, 2010
No Comments »
Best wishes from Mai-BS (Thailand)!.
INDEX
- New internet directory website for hotels and resorts in south-east Asia.
- Mai-BS – a “matchmaker” between hotel owners and hotel management companies.
- Increase your profit by using the right products for energy, and even reduce your impact on the environment.
- Save up to 4% of the total amount when transferring funds around the world.
- Hotels for Sale; Chiang Rai, Thailand and Siem Reap, Cambodia.
- Investor sought for ultra deluxe Bangkok Hotel (River Front)
April 15th, 2010
3 Comments »
Our previous articles did focus on hotel owners and investor’s shortcomings, their habits and mistakes.
This article I like to focus on the shortcomings of some general managers. A general manager is a leading position that can lead to either failure or success.
The below are some of the comments we get from hotel owners and investors when they are talking to us about their hotel manager or general manager here in Thailand.
We trust that you see our articles as a benefit for hoteliers, owners and investors at all times. However, knowing the industry well, I foresee that this article might well trigger lots of comments.
March 22nd, 2010
No Comments »
First of all, I like to say HR skills are very much needed in all managers, simply because one of several main responsibilities of any manager is “people management”. As a former director of human resources and a current human resource lecturer & trainer, I theorize some human resource functions that need both “Science” and “Art” practices to share here in Mai-BS’s blog.
With “Science”, I mean the “system” of HR implementation and with “Art” I mean the “style” of the HR manager. To be called a 5-star company, system and style cannot be separated from each function of human resource practices. Thus, I would like to share the following “system” for HR implementation and “style” of HR manager.
January 18th, 2010
No Comments »
As a hotel consultant based here in Thailand, I frequently observe hotel and resort owners and senior managers informing employees that it is the owners or managements wish that everyone should work as a big family! Even every new employee is informed that this is the owners wish and concept!
It all sounds so good, so sweet, so kind and so inviting, doesn’t it?
November 14th, 2009
No Comments »
ความทุกข์ของคนทำงาน นำมาซึ่งความสำเร็จขององค์กร
(หรือไม่)
หลายคนอาจมองว่า ความสำเร็จ คือ ตึกรามที่สวยงามขององค์กร
สิ่งอำนวยความสะดวกที่ทันสมัย ผลกำไรมากมายจากธุรกิจ
ผลงานยิ่งใหญ่ที่ต้องใส่ในเอกสารเพื่อตีแผ่ รางวัลต่าง ๆ ที่ได้มามากมายระดับชาติ
และนานาชาติ เป็นต้น ซึ่งไม่ได้ผิดเลย
อย่างไรก็ดี จากประสบการณ์ไม่ว่าจะของตนเองหรือการพูดคุยกับคนทำงานเป็นพัน
ๆ ชีวิต สิ่งที่หลาย ๆ องค์กรไม่ได้เน้นอย่างจริงจริง อย่างมีประสิทธิภาพ คือ ความสำเร็จ
ที่รวมด้วย ความสุข ความสามัคคี ความเข้าใจ
ในการทำงานของคนในองค์กร ทุกคนคงไม่ปฏิเสธว่า “งาน” คือส่วนใหญ่ ๆ ของชีวิต หากทำงานแล้วทุกข์
หลายอย่างในชีวิตจะกระทบกระเทือนอย่างแน่นอน
หากผู้ที่ดูแลองค์กรคิดได้ก็จะรู้ว่า หากเราบริหารองค์กรให้เกิด ความสุข ความสามัคคี
รวมถึงความเข้าใจในงานและองค์กรได้นั้น จะเป็น “บุญกุศล” เหลือหลายที่มากกว่าการสร้างโบสถ์สร้างวัด เพราะเราทำให้คน ๆ หนึ่งสามารถต่อยอดความสุขของเขาไปยังอีกหลาย
ๆ ชีวิตได้
September 15th, 2009
4 Comments »
Mai-BS
(Thailand) Co., Ltd., found that many of our friends and colleagues may like to
have information as below on “Very Fundamental Human Resource and Training
Policies”, (Manual). We are pleased to share them to you.
September 13th, 2009
7 Comments »
September offer from Mai-BS (Thailand)
Contact us for a FREE detailed audit and report of your business website. Just send us a email with your business email address and website address
(URL) to info@mai-bs.com
Subject:
Free Website Audit
Dear All
Today I like to write a little about the importance of good SEO (Search Engine Optimization) and good E-Marketing)
I see many hotel and business websites lookingvery good, but performing so badly or they not perform at all. The owners of those websites must have thought “This site design looks
stunning and fancy! Let’s upload the website right now! Our guest, clients or customers will love this side and us! They will buy our services and products! After all it’s a fancy site isn’t it?.”
A classic situation! A web designer who designed and created a website without any clue or idea what SEO and E-Marketing means, and this designer couldn’t care less if the website will be popular and a profitable business! After all, the web-designer wants to build and show the most fancy website site to others for his/her own adverting and benefit! The designer couldn’t care less if your side will ever be a high-ranking site, if your site does have visitors or if your site generates any business at all… Trust me, they don’t care or they don’t know that they should care for you!
Let’s talk about
some simple SEO facts:
- ·
It’s a fact that most website designers don’t know much about SEO as the skills and knowledge needed for SEO and E-Marketing are very different. (Would you trust your local contractor to do important Sales and Marketing work for you?) - ·
It’s a fact that most website designers like to create the most beautiful site to be included into his/her portfolio as a reference and don’t care at all how many people will visit your site… or even better, how much business you create with your site! - ·
It’s a fact that many websites I check look really impressive and good! However with wrong keywords, without back links, without listings in web directories, without proper HTML, XHTML or CSS, and with those mentioned, your site will never work well! - ·
It’s a fact that using too much “Flash” will make SEO efforts very difficult. - ·
It’s a fact that “Content” is King!! Don’t copy from other sites, write good content and write a lot and include your keywords in the content, - ·
It’s a fact that your visitors come to your site first and foremost for INFORMATION! Give them the option to view nice pictures and videos, but focus on INFORMATION and CONTENT. - ·
It’s a fact that your site must be USER-FRIENDLY as your visitors might leave the site 10 second after visiting the site if they cannot figure out how to navigate your site fast. - ·
It’s a fact that you must keep on writing articles, press and news releases and submit them to all the leading sites and on social media sides. - ·
It’s a fact that you must include social media links such as Face book and Twitter etc. - ·
It’s a fact that you need a Blog and that you post weekly at least one (1) article on the blog. - ·
It’s a fact that you need to post on other blogs related to your business to create good exposure and back links - ·
It’s a fact that SEO and E-Marketing is not a one-off job!! This work never stops even your site ranks well already. If you stop working on your site, your site will be back to the bottom in no time!
It is not unusual to see some hotel and other business websites which are over 5 years old and still does not have a good page-rank, very limited or even no back-links and link-popularity at all, an Alexa rank of 15 millions or higher and very limited page view and visitors a day (and even less business transactions). Most of the time those websites are without proper content, only fancy flash and pictures and ‘blinking’ gadgets, with all those mentioned, how your website will help you to make business?
Your Sales and Marketing team should be shot on the spot in public if this is the case!
Most S&M Directors and Mangers don’t like E-Marketing and SEO!
- ·
They worry that they will not be allowed any longer to travel to all those travel marts in all those beautiful countries around the world. - ·
They worry so much that the will lose out on all the delicious business luncheons and dinner with tour operators and agents. - ·
They worry so much to lose all those benefits such as gasoline allowances, phone allowances etc
They better adjust their mind-set and learn new techniques or they will really have something to worry big-time!!
We know that especially here in Asia, the owners of those businesses don’t know much about IT and even less about SEO and E-Marketing!
Those owners and managers trust their IT Manager- who uses many High-Tech words at all times! Those owner and mangers, not having any clue what the IT Manager is trying to say will trust this person!
Many owners and managers most time wrongly view that certain IT manager must be good, just because he/she speaks un-understandable IT language which the owner himself cannot even duplicate the word after hearing 10 times. So, what I want to say here is: as an owner
or manager especially in a small to medium size, you have to learn about what truly Information technology is, what social media is, what SEO means, what E-marketing is all about. It is very important as this will help to SUCCESSFULLY complete in business with a minimum
cost involved.
Think about this Hotel Statistics:
90% of your sales and marketing budget produces in average only 42% of the result (Tour Operators and Travel Agents) whereby 10% of the budget (E-Marketing) and SEO) does produce up to 60% of the business.
Most people and managers don’t know that it is NOT the IT Managers’ responsibility to do E-Marketing. Any business must have an
E-Marketing Manager on board or you will lose out badly in today’s business environment! You must insist to get a very detailed monthly report on e-marketing actives, search engine ranking,
If you business is small, you better start learning about E-Marketing and do it yourself or outsource. START NOW or NEVER – Profit is in your hands.
Klaus Rauter
Managing Director
Mai-BS (Thailand) Co., Ltd.
August 20th, 2009
No Comments »
I found this on the net and though i share with you. Its funny …… and maybe educational as well!!
- Never offer fair market pay.
- Constantly underestimate the
time it takes to get things done and then penalize employees' bonuses
because they didn't hit the goal. - Talk more than you listen.
August 17th, 2009
No Comments »
Best regards from Mai-BS (Thailand),
your Hotel and Resort Consultant and Quality Service Training Company!
July 2009 has been an exiting month for Mai-BS (Thailand ), because;
·
We have been appointed by Sinthoranee Co. Ltd. to be their Consultant and Owner Representative for their latest Resort called “Best Western Sawaddi Resort Phuket”, Thailand.
·
Our associate Khun Nate-tra Dhevabanchachai did continue with her long term consulting and training “Service Excellence” projects with “THE HEART” by Siriraj Hospital, Thailand!
·
KBank, Thailand (Kasikorn Bank) did invite Khun Nate-tra to Queen Sirikit National Center for a speech “360 degree hotel management during a crisis”.
August 12th, 2009
2 Comments »
This story is about the
Service at Immigration at Suvanabumi International Airport, Thailand.
The current worldwide
crisis that affects all businesses, including our fragile tourism industry here
in Thailand, our Government is investing thousands of millions Thai Baht to
help boost the tourism business.
I am not sure
whether the government knows how to use this high amount of investment and
whether they use it in the right way. Should any government officer see this
article, I think they may like to consider using some of the investment to
train the immigration officers here in Thailand! Or may be they don’t care…. I
am not sure.
August 10th, 2009
No Comments »
.. a talk at Queen
Sirikit National Convention Center, Thailand
During crisis, most times, we think about
training staff, stop overtime-time payments, cut expense on your Human
Resources, unpaid leave policy or even lay offs. I cannot say this is wrong, as long as it is
most suitable and relevant to the situation.
On August 6, 2009 I was invited to be one
of the panelists talking about “360 degree management for the tourism and
hospitality industry during a “crisis” – organized by KBank, Thailand at Queen
Sirikit National Convention Center. (I
personally admire KBank a great deal for their continuous educational
activities for their clients and non-clients as what they have done reflecting
a sincere banking business).
I wish to summarize some of my talk in this
article as well as to extend some subjects here that I only lightly talked
about at Queen Sirikit Convention Center.
July 7th, 2009
No Comments »
As
a manager, have you ever reviewed what the service obstacles of your rank and
file staff are?
