The well known and up-market Medico Magazine and it readers seems to love articles written by Nate-tra Dhevabanchachai from Salaya Pavilion Hotel and Training Center and Mai-BS (Thailand) Co. Ltd.
Please feel free to download the published article “Territorialism versus Teamwork” which is a 1 MB PDF file.
Best wishes to all of you
Klaus R. Rauter
I found this on the net and though i share with you. Its funny …… and maybe educational as well!!
Best regards from Mai-BS (Thailand),
your Hotel and Resort Consultant and Quality Service Training Company!
July 2009 has been an exiting month for Mai-BS (Thailand ), because;
·
We have been appointed by Sinthoranee Co. Ltd. to be their Consultant and Owner Representative for their latest Resort called “Best Western Sawaddi Resort Phuket”, Thailand.
·
Our associate Khun Nate-tra Dhevabanchachai did continue with her long term consulting and training “Service Excellence” projects with “THE HEART” by Siriraj Hospital, Thailand!
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KBank, Thailand (Kasikorn Bank) did invite Khun Nate-tra to Queen Sirikit National Center for a speech “360 degree hotel management during a crisis”.
This story is about the
Service at Immigration at Suvanabumi International Airport, Thailand.
The current worldwide
crisis that affects all businesses, including our fragile tourism industry here
in Thailand, our Government is investing thousands of millions Thai Baht to
help boost the tourism business.
I am not sure
whether the government knows how to use this high amount of investment and
whether they use it in the right way. Should any government officer see this
article, I think they may like to consider using some of the investment to
train the immigration officers here in Thailand! Or may be they don’t care…. I
am not sure.
As
a manager, have you ever reviewed what the service obstacles of your rank and
file staff are?
