Tag Archives: Restaurant Service
“I am good enough” – really?
I say to this group of senior managers in the session that “if the-mentioned audit outcome and the management experience strongly urge you to believe that your service is good enough. As a customer, I will say wrong”.
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A service quality – for whom?
I feel very comfortable to touch on a subject that is related to Thailand as I am Thai. And, I do accept both good and bad things about Thai. And, knowing and fully accepting bad things is a gateway to … Continue reading