For Immediate Release
Mai-BS (Thailand) signed contract with True Siam Boutique Hotel Bangkok
August 25th. 2010 – Mai-BS (Thailand) signed an agreement with the owners of True Siam Boutique Hotel, Bangkok to provide professional consultation and operational support to prepare for the opening and open this new unique boutique hotel at Phayathai Road, Bangkok.
In my many years in the hospitality industry I had the privilege to work in many hotels!
I was exposed to Leading Hotels of the World, SLH, Boutique properties, Designer hotels, and many other 4 to 5 star properties.
In my career as manager and hotel consultant, I have been involved in close to 30 hotel and resort openings, so, I know that I am in a good position to write down some facts which might help hotel owners, developers and investors here in Thailand and south-east Asia.
The two most important comments – to keep in mind – I want to say right in the beginning!
”Some of the best architects and designers do NOT know ANYTHING about hotels, resorts, about service, operation, comfort, hospitality, work flow etc.”
“Most architects and designers do NOT CARE AT ALL if your hotel will actually be ‘workable’ and ‘profitable’ – they will blame ‘Lack of service’!
After actively participating for 18 hotel openings as a manager and hotel consultant, I am somehow surprised about the fact that most independent hotel investors unintentionally – but also intentionally – make exactly the same mistakes over and over again which always turn out to be very costly!
I am writing down these “top 10” mistakes in a hope that this list might help some developers and owners.
As we are hotel consultants, we sincerely believe that a consultant must be the most honest, transparent, straight-forward and therefore most trustworthy person close to the owners and investors.
A consultant’s intention should NEVER be to keep hotel owners and investors ‘in the dark’! A true consultant must educate advice and provide samples of good and bad practices. A hotel consultant must also be a good teacher – not a lecturer! We must guide and use all channels of communication to pass on knowledge to others. We choose to write articles in a hope that it helps and inspires others.
I feel the urge to share with you
this funny and somehow scary story.
–Phuket and purchased my ticket on-line.
I did choose to travel to Bangkok
on the 18th, June and return to Phuket on 20th, June. I
did not realize that I made an error during the online booking process. The
return e-ticket was issued with the return trip to Phuket on the 18th
instead of 20th June.
I checked in at Phuket airport to
go to Bangkok on the 18th,
right after the check-in process, I was asked if I like to check in for
my return flight Bangkok-Phuket and I said yes! I was happy to receive this
service. I received a boarding pass for
Bangkok-Phuket which I did not bother to check my boarding pass.
On the 20th, June late
evening, I arrived at Suvarnabhumi Airport for my trip back to Phuket and did
go straight through the whole security process. (I had my boarding pass issued
in Phuket). The security guard checked
my boarding pass and my passport to ensure all are correct. (I know well they
never check anything, they just do what they are told to do which is ….. “just
make a mark on the boarding pass with your pen”
Let’s look at the
different scenes of my small research summary with different paces of lives
gathered from different organizations.
-
The
third wants to be the second or if chance allows, will beat to be the first, OR
-
The
second wants to be the first, kick the third out and get the first to be the
second instead, OR
-
The
first wants to be always the first and want to kick the second out and get the
third to be the second, OR
-
Everything
remains the same, but unproductively, life goes on.
I feel the strong urge to take over the writing today from
my partner and let you know about an email reply from a hotel owner I had just
yesterday. I know that my writing skill
is not good as hers (smile), .. but will do my best.
The Story:
As you might have seen earlier on this Blog, me and my
business partner stayed in a place branded as a kind of Boutique hotel at
Bangkok (Sathorn Road).We did choose this place because the Website is simply
stunning and very well done!
However, the place was terrible … Non-English or Thai
Speaking employees (Burmese) very noisy hotel, dirty and smelly. (Please note
that we really feel sorry for all the Burmese People suffering, but we strongly
feel that the employees should be able to speak Thai at least or some English)
Mai-BS (Thailand) – June 20, 2009: Mai-BS is
the newest player in the hospitality and service consultation and training
market here in Thailand and South-East Asia.
Mai-BS will
officially start to operate latest 15th, July 2009 and will
be based in Bangkok.
Thailand Hotel
Consultant and Training Company
ที่ปรึกษาทางด้านการบริหารจัดการและฝึกอบรมสายโรงแรมและรีสอร์ท
Dear Sir/Madam
Regards from Mai-BS (Thailand), the newest and most unique hotel consulting and training
company in Thailand.
Please check us out at About Us section on our website Mai-BS
(http://mai-bs.com
) to see our profile and others.
