At part 1 of this article, we talked about the 3 qualifications as follows:
In this 2nd.part of the article, I will address the remaining 4 qualifications and skills that I personally believe are the important aspects for an effective good manager based on my experiences.
The well known and up-market Medico Magazine and it readers seems to love articles written by Nate-tra Dhevabanchachai from Salaya Pavilion Hotel and Training Center and Mai-BS (Thailand) Co. Ltd.
Please feel free to download the published article “Territorialism versus Teamwork” which is a 1 MB PDF file.
Best wishes to all of you
Klaus R. Rauter
Our previous articles did focus on hotel owners and investor’s shortcomings, their habits and mistakes.
This article I like to focus on the shortcomings of some general managers. A general manager is a leading position that can lead to either failure or success.
The below are some of the comments we get from hotel owners and investors when they are talking to us about their hotel manager or general manager here in Thailand.
We trust that you see our articles as a benefit for hoteliers, owners and investors at all times. However, knowing the industry well, I foresee that this article might well trigger lots of comments.
First of all, I like to say HR skills are very much needed in all managers, simply because one of several main responsibilities of any manager is “people management”. As a former director of human resources and a current human resource lecturer & trainer, I theorize some human resource functions that need both “Science” and “Art” practices to share here in Mai-BS’s blog.
With “Science”, I mean the “system” of HR implementation and with “Art” I mean the “style” of the HR manager. To be called a 5-star company, system and style cannot be separated from each function of human resource practices. Thus, I would like to share the following “system” for HR implementation and “style” of HR manager.
As a hotel consultant based here in Thailand, I frequently observe hotel and resort owners and senior managers informing employees that it is the owners or managements wish that everyone should work as a big family! Even every new employee is informed that this is the owners wish and concept!
Many books and researches talk about differences between “manager” and “leader” and there are much discussion on its understanding towards the two. I like to emphasize here that how deep people try to differentiate the manger and the leader; I do strongly believe that “to be an effective manager, you have to be a good leader as well!
