Mai-BS (Thailand) introduced two new custom-made training programs for management and employees.
- Excellent Service Behavior Training. (Available in English and Thai)
- Excellent E-Marketing Training. (Available in simple understandable English)
Posts Tagged ‘Employee Training’
August 15th, 2010
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July 6th, 2010
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Ms. Nate-tra Dhevabanchachai, the Honorary Director of Mai-BS (Thailand) Company Limited, the leading hotel consultation and training firm in Thailand, has been invited by the Office of Tourism Development for the 3rd. year to delivery training sessions on “Excellent Service Behavior” in June 2010.
May 13th, 2010
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Service mind, Behavior and how to be Excellent.
I have been conducting service training courses throughout Thailand in hotels, hospitals, education institutions and retail businesses for many years. Often, I have received questions from management and owners of how to make employees have more service mind, how to make staff have better behavior in servicing guests or how to make people be able to deliver excellent service.
November 14th, 2009
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As global warming has been an issue worldwide, many green projects are coming up like mushrooms; no matter if they are real true green projects. For years, I have been observing the work of many organizations, particularly in Thailand, and I am concerned about the “being green” concept that’s why I like to share a few issues here in this blog.
I believe that many hotels and organizations try their best to reduce as much as possible waste and some hotels even try to be 100% carbon-free. All are good and respectable, yet, as the world has NOT been totally green before! So, to be “green”, we need to consider some of the impacts we create as well to ensure sustainability.
October 5th, 2009
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I am writing now a few articles about some serious
challenges a consultant or manager might face sometimes. Out of respect, and to
be professional, I will not mention any names.
I hope that this and upcoming articles will inspire and
help other hotel owners and investors somehow when planning to build and
operate a hotel or resort.
August 10th, 2009
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.. a talk at Queen
Sirikit National Convention Center, Thailand
During crisis, most times, we think about
training staff, stop overtime-time payments, cut expense on your Human
Resources, unpaid leave policy or even lay offs. I cannot say this is wrong, as long as it is
most suitable and relevant to the situation.
On August 6, 2009 I was invited to be one
of the panelists talking about “360 degree management for the tourism and
hospitality industry during a “crisis” – organized by KBank, Thailand at Queen
Sirikit National Convention Center. (I
personally admire KBank a great deal for their continuous educational
activities for their clients and non-clients as what they have done reflecting
a sincere banking business).
I wish to summarize some of my talk in this
article as well as to extend some subjects here that I only lightly talked
about at Queen Sirikit Convention Center.
July 5th, 2009
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As I have to
interact a great deal with people in training, teaching and consulting jobs or
even from my past experiences as a HR, particularly in hotel, resort or general
service industry, I have collected big pile of employees’ complaints. And, I thought that I one day may have to
gather all of them and put out a “Dictionary of Employee Complaints”. However, I like to share some of their
feelings and complaints here. Hopefully,
some of them are useful and some managers can pick up and make some adjustments
in his or her management styles.
June 8th, 2009
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As of 15th. July 2009, "Mai-BS Thailand" a new Hotel Consultant and Training Firm will offer its services to hotel owners and investors here in Thailand and south-east Asia.
Please visit http://www.mai-bs.com for more information.
We do have a page in Thai Language as well.
