Mai-BS (Thailand) introduced two new custom-made training programs for management and employees.
- Excellent Service Behavior Training. (Available in English and Thai)
- Excellent E-Marketing Training. (Available in simple understandable English)
Posts Tagged ‘Employee Development’
August 15th, 2010
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July 6th, 2010
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Ms. Nate-tra Dhevabanchachai, the Honorary Director of Mai-BS (Thailand) Company Limited, the leading hotel consultation and training firm in Thailand, has been invited by the Office of Tourism Development for the 3rd. year to delivery training sessions on “Excellent Service Behavior” in June 2010.
May 13th, 2010
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Service mind, Behavior and how to be Excellent.
I have been conducting service training courses throughout Thailand in hotels, hospitals, education institutions and retail businesses for many years. Often, I have received questions from management and owners of how to make employees have more service mind, how to make staff have better behavior in servicing guests or how to make people be able to deliver excellent service.
November 14th, 2009
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ความทุกข์ของคนทำงาน นำมาซึ่งความสำเร็จขององค์กร
(หรือไม่)
หลายคนอาจมองว่า ความสำเร็จ คือ ตึกรามที่สวยงามขององค์กร
สิ่งอำนวยความสะดวกที่ทันสมัย ผลกำไรมากมายจากธุรกิจ
ผลงานยิ่งใหญ่ที่ต้องใส่ในเอกสารเพื่อตีแผ่ รางวัลต่าง ๆ ที่ได้มามากมายระดับชาติ
และนานาชาติ เป็นต้น ซึ่งไม่ได้ผิดเลย
อย่างไรก็ดี จากประสบการณ์ไม่ว่าจะของตนเองหรือการพูดคุยกับคนทำงานเป็นพัน
ๆ ชีวิต สิ่งที่หลาย ๆ องค์กรไม่ได้เน้นอย่างจริงจริง อย่างมีประสิทธิภาพ คือ ความสำเร็จ
ที่รวมด้วย ความสุข ความสามัคคี ความเข้าใจ
ในการทำงานของคนในองค์กร ทุกคนคงไม่ปฏิเสธว่า “งาน” คือส่วนใหญ่ ๆ ของชีวิต หากทำงานแล้วทุกข์
หลายอย่างในชีวิตจะกระทบกระเทือนอย่างแน่นอน
หากผู้ที่ดูแลองค์กรคิดได้ก็จะรู้ว่า หากเราบริหารองค์กรให้เกิด ความสุข ความสามัคคี
รวมถึงความเข้าใจในงานและองค์กรได้นั้น จะเป็น “บุญกุศล” เหลือหลายที่มากกว่าการสร้างโบสถ์สร้างวัด เพราะเราทำให้คน ๆ หนึ่งสามารถต่อยอดความสุขของเขาไปยังอีกหลาย
ๆ ชีวิตได้
August 20th, 2009
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I found this on the net and though i share with you. Its funny …… and maybe educational as well!!
- Never offer fair market pay.
- Constantly underestimate the
time it takes to get things done and then penalize employees' bonuses
because they didn't hit the goal. - Talk more than you listen.
August 17th, 2009
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Best regards from Mai-BS (Thailand),
your Hotel and Resort Consultant and Quality Service Training Company!
July 2009 has been an exiting month for Mai-BS (Thailand ), because;
·
We have been appointed by Sinthoranee Co. Ltd. to be their Consultant and Owner Representative for their latest Resort called “Best Western Sawaddi Resort Phuket”, Thailand.
·
Our associate Khun Nate-tra Dhevabanchachai did continue with her long term consulting and training “Service Excellence” projects with “THE HEART” by Siriraj Hospital, Thailand!
·
KBank, Thailand (Kasikorn Bank) did invite Khun Nate-tra to Queen Sirikit National Center for a speech “360 degree hotel management during a crisis”.
August 12th, 2009
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This story is about the
Service at Immigration at Suvanabumi International Airport, Thailand.
The current worldwide
crisis that affects all businesses, including our fragile tourism industry here
in Thailand, our Government is investing thousands of millions Thai Baht to
help boost the tourism business.
I am not sure
whether the government knows how to use this high amount of investment and
whether they use it in the right way. Should any government officer see this
article, I think they may like to consider using some of the investment to
train the immigration officers here in Thailand! Or may be they don’t care…. I
am not sure.
July 15th, 2009
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Early July, 09, I was invited by the
Tourism Development Office, Ministry of Tourism and Sports (Thailand) to PP Island
In the evening after the session is
finished, a young hotel owner invites all of us, (4 officers from the tourist
office and me) to have dinner at his hotel. Though I am tired, I politely
accept the invitation.
July 14th, 2009
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From the airline and hotel experiences, I have encountered many employees,
associates or even my colleagues having symptoms, to which I refer as the
“I-ME-MY-MINE”.
Let me explain:
“Before you come and take anything from MY galley, you need
to let ME know first”, one senior purser told me when I was a junior
flight attendant. Since then, this kind of symptom never stops; I am
still hearing the similar thing all the times.
July 7th, 2009
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As
a manager, have you ever reviewed what the service obstacles of your rank and
file staff are?
June 25th, 2009
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“Ladies and gentlemen, I am the captain, I received a message that there is an object damage at the airport, not safe to land now” …………silence…….
June 21st, 2009
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Many hotels and resorts
carry exciting service mottos, but the reality is another story. From my experiences of traveling and staying at
many hotels and resorts, I almost do not believe information on their
websites. Most time, it is disappointing
because the information provided gives me certain expectation which is
unreachable.
June 17th, 2009
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I often go on business
trip and need to stay at several hotels and resorts around Thailand. Just lately, I stay at a city hotel in Bangkok, and that trip I
went with my foreign Mai-BS partner.
We look for a taxi in
front of the hotel and one bellman approaches us very nicely with a big smile
on the face. He looks at my foreign
partner and says “Boss! where are you going?”, “Boss! you need taxi?”, “Boss!
taxi is coming, please wait”. I look at
his eagerness in servicing my partner with a smile on my face as I have
experienced a different service treatment between local and foreigner from a
Thai service provider from time to time.
