For Immediate Release
Mai-BS (Thailand) signed contract with True Siam Boutique Hotel Bangkok
August 25th. 2010 – Mai-BS (Thailand) signed an agreement with the owners of True Siam Boutique Hotel, Bangkok to provide professional consultation and operational support to prepare for the opening and open this new unique boutique hotel at Phayathai Road, Bangkok.
At part 1 of this article, we talked about the 3 qualifications as follows:
In this 2nd.part of the article, I will address the remaining 4 qualifications and skills that I personally believe are the important aspects for an effective good manager based on my experiences.
In my many years in the hospitality industry I had the privilege to work in many hotels!
I was exposed to Leading Hotels of the World, SLH, Boutique properties, Designer hotels, and many other 4 to 5 star properties.
In my career as manager and hotel consultant, I have been involved in close to 30 hotel and resort openings, so, I know that I am in a good position to write down some facts which might help hotel owners, developers and investors here in Thailand and south-east Asia.
The two most important comments – to keep in mind – I want to say right in the beginning!
”Some of the best architects and designers do NOT know ANYTHING about hotels, resorts, about service, operation, comfort, hospitality, work flow etc.”
“Most architects and designers do NOT CARE AT ALL if your hotel will actually be ‘workable’ and ‘profitable’ – they will blame ‘Lack of service’!
Part 1 of 2:
Most people who have been promoted to a manager position, surely must have to posses certain knowledge and skill in their field, plus a certain extent of the experience. However, apart from the technical expertise in his or her job, including the mentioned-above experience, there are still many elements needed to fulfill a manager job.
If we look into the complaints of employees who wish to resign or feel very unhappy with the work, many of those complaints are about many factors that do not directly point out the manager’s knowledge or expertise. In this article, I have summarized many of the complaints I received as a former HR director and even presently from many employees of many organizations while serving as a consultant or trainer throughout Thailand. I wish to propose 7 qualifications for a good qualified manager ESPECIALLY for all service related industries.
Medico Tourism Magazine did publish “I work like a Buffalo” article written by honorary advisory to Mai-BS (Thailand) Company Limited.
The article is a good read for managers and supervisors as the content is based on the actual feedback given by employees during audits and surveys.
Besides her honorary position with the leading hotel consultation company in Thailand, Nate-tra Dhevabanchachai is also the General Manager for Salaya Pavilion Hotel and Training Center, a lecturer at Mahidol University International College and reputed Trainer for leading companies and institutions such s Ministry of Tourism and Sports, K-Bank, Siriraj Hospital and more.
Please see the Mai-BS (Thailand) About us section for more information on her projects.
Klaus R. Rauter
Managing Director
Service mind, Behavior and how to be Excellent.
I have been conducting service training courses throughout Thailand in hotels, hospitals, education institutions and retail businesses for many years. Often, I have received questions from management and owners of how to make employees have more service mind, how to make staff have better behavior in servicing guests or how to make people be able to deliver excellent service.
Best wishes from Mai-BS (Thailand)!.
Our previous articles did focus on hotel owners and investor’s shortcomings, their habits and mistakes.
This article I like to focus on the shortcomings of some general managers. A general manager is a leading position that can lead to either failure or success.
The below are some of the comments we get from hotel owners and investors when they are talking to us about their hotel manager or general manager here in Thailand.
We trust that you see our articles as a benefit for hoteliers, owners and investors at all times. However, knowing the industry well, I foresee that this article might well trigger lots of comments.
This is an announcement to investors and our business partners which have been approached by Mai-BS (Thailand) regarding possible business and investment opportunities with Mandarin Company, Israel represented by Mr. Ido Berger.
Mai-BS (Thailand) did terminate existing agreements between Mandarin Company, Tel Aviv, Israel represented by Mr. Ido Berger and Mai-BS (Thailand) Co. Ltd. as of April 08 | 2010.
After actively participating for 18 hotel openings as a manager and hotel consultant, I am somehow surprised about the fact that most independent hotel investors unintentionally – but also intentionally – make exactly the same mistakes over and over again which always turn out to be very costly!
I am writing down these “top 10” mistakes in a hope that this list might help some developers and owners.
As we are hotel consultants, we sincerely believe that a consultant must be the most honest, transparent, straight-forward and therefore most trustworthy person close to the owners and investors.
A consultant’s intention should NEVER be to keep hotel owners and investors ‘in the dark’! A true consultant must educate advice and provide samples of good and bad practices. A hotel consultant must also be a good teacher – not a lecturer! We must guide and use all channels of communication to pass on knowledge to others. We choose to write articles in a hope that it helps and inspires others.
As a hotel consultant based here in Thailand, I frequently observe hotel and resort owners and senior managers informing employees that it is the owners or managements wish that everyone should work as a big family! Even every new employee is informed that this is the owners wish and concept!
ความทุกข์ของคนทำงาน นำมาซึ่งความสำเร็จขององค์กร
(หรือไม่)
หลายคนอาจมองว่า ความสำเร็จ คือ ตึกรามที่สวยงามขององค์กร
สิ่งอำนวยความสะดวกที่ทันสมัย ผลกำไรมากมายจากธุรกิจ
ผลงานยิ่งใหญ่ที่ต้องใส่ในเอกสารเพื่อตีแผ่ รางวัลต่าง ๆ ที่ได้มามากมายระดับชาติ
และนานาชาติ เป็นต้น ซึ่งไม่ได้ผิดเลย
อย่างไรก็ดี จากประสบการณ์ไม่ว่าจะของตนเองหรือการพูดคุยกับคนทำงานเป็นพัน
ๆ ชีวิต สิ่งที่หลาย ๆ องค์กรไม่ได้เน้นอย่างจริงจริง อย่างมีประสิทธิภาพ คือ ความสำเร็จ
ที่รวมด้วย ความสุข ความสามัคคี ความเข้าใจ
ในการทำงานของคนในองค์กร ทุกคนคงไม่ปฏิเสธว่า “งาน” คือส่วนใหญ่ ๆ ของชีวิต หากทำงานแล้วทุกข์
หลายอย่างในชีวิตจะกระทบกระเทือนอย่างแน่นอน
หากผู้ที่ดูแลองค์กรคิดได้ก็จะรู้ว่า หากเราบริหารองค์กรให้เกิด ความสุข ความสามัคคี
รวมถึงความเข้าใจในงานและองค์กรได้นั้น จะเป็น “บุญกุศล” เหลือหลายที่มากกว่าการสร้างโบสถ์สร้างวัด เพราะเราทำให้คน ๆ หนึ่งสามารถต่อยอดความสุขของเขาไปยังอีกหลาย
ๆ ชีวิตได้
Mai-BS (Thailand) signed an agreement to be the Owner’s Consultant for AMTADA Hotel, Bangkok, Thailand.
October 27, 2009 – Mai-BS (Thailand) has been appointed as strategic partner
for Tropiculture Company. http://tropiculture.net
Tropiculture Company is based in Bangkok and Koh Samui.
Tropiculture
is a group of highly-educated architects and engineers who want to minimize
limitations and discover more challenges in their design and construction work;
therefore, the group has targeted to practice more as a residential property
developer, which can create its
own complete development programs including all project
styles and requirements.
