Tag Archives: Asia Consultant

Dear Hoteliers, Owners and Investors.

Best wishes from Mai-BS (Thailand)!. INDEX New internet directory website for hotels and resorts in south-east Asia. Mai-BS – a “matchmaker” between hotel owners and hotel management companies. Increase your profit by using the right products for energy, and even … Continue reading

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Some issues Thai hotel owners have with their managers!

Commission and leader is like “water and oil” in term of ethical practices! Continue reading

Posted in Hotel Consulting, Hotel Openings, Hotel Owners, Managment issues | Tagged , , , , , , , | 3 Comments

Recruitment and Selection; A good system to study AND A bad style to avoid!

“we are a top 5-star hotel, we invested billions of Thai Baht! We want all our guests to be welcomed and serviced by smiling-face employees and not by “long-cold-still face” type of employee”!? Continue reading

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Top 10 mistakes when opening a hotel

- Spa Therapist not need training, just hire some sexy girls and let them massage the guests.
- My gardener at my home can make up Bed’s; please consider him as Housekeeping Manager.
- Don’t worry about Accouting and Purchasing; I have someone who works for me since 10 years and he is very good with figures. Right now he controls all my drivers in the transportation company. Continue reading

Posted in Hotel Consulting, Hotel Openings | Tagged , , , , , , , , | 22 Comments

Top 10 issues with “Managing Family Style”!

As senior managers and decision makers, we all have the power to create “professionals” or we can choose to create just ‘family members” who are trained to following only traditions and other people. Continue reading

Posted in Employee Issues, Hotel Consulting, Hotel Owners, Human Resources, Managment issues, Training | Tagged , , , , , , , , , | 1 Comment

Does your organization succeed through employees’ suffering? – Thai version

ความทุกข์ของคนทำงาน นำมาซึ่งความสำเร็จขององค์กร (หรือไม่)
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How to ensure your employees will resign…..

Constantly underestimate the time it takes to get things done and then penalize employees’ bonuses because they didn’t hit the goal.
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August Newsletter Mai-BS (Thailand)

Mai-BS (Thailand) does now provide simple and VERY effective E-Marketing training courses for your sales team.
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We are Inspectors

Should any government officer see this article, I think they may like to consider using some of the investment to train the immigration officers here in Thailand! Or may be they don’t care…. I am not sure.
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Posted in Customer Service, Human Resources, Others, Training | Tagged , , , , , , , | 2 Comments

When guest complains, listen too to your staff!!

I know that I have to serve lady first, however, if both guests are clearly gay, whom should I serve first?
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