Category Archives: Training
Vision and Missions statements! – For What?
As hotelier and now as a consultant I have seen many visions and mission statements, and all look very similar somehow. I understand that logically there must be lots of similarities as nothing is more important for any business then … Continue reading
New services by Mai-BS (Thailand)
Mai-BS strongly believes that training people is not just a profession, but a duty for individuals who have the gift and skills to deliver knowledge and wisdom to others! Continue reading
Part 1: Dear Manager! You got to be good, otherwise, go home.
Many managers do not like to solve problem! They only listen QUIETLY, and dump the employees’ problem into the garbage Continue reading
Articles worth reading!
Please feel free to download the published article Continue reading
Nate-tra Dhevabanchachai in the news
I work like a buffalo Continue reading
Thailand’s Ministry of Tourism and Sports Appreciates Quality Training!
With this in mind, the sophisticated training course “Excellent Service Behavior” has been designed and effectively trained by Ms. Nate-tra Dhevabanchachai Continue reading
Service mind, Behaviour and how to be Excellent.
But their management hardly smiles and almost never greets staff first! Many times management not even responds to employees greeting Continue reading
Posted in Hotel Consulting, Human Resources, Managment issues, Training
Tagged Asia Consultant, Asia Consultants, Business Consultant, Employee Development, Employee Education, Employee Training, Human Resources, Management Training, Manager Development, Manager Training, Service Excellence, Service Mind, Thailand Consultant
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Recruitment and Selection; A good system to study AND A bad style to avoid!
“we are a top 5-star hotel, we invested billions of Thai Baht! We want all our guests to be welcomed and serviced by smiling-face employees and not by “long-cold-still face” type of employee”!? Continue reading
Some Human Resource Management (HRM)’s problems.
“A don’t care type” – Many HR managers are not a committed human being: he or she does not care of what happened within the organization Continue reading
Posted in Human Resources, Managment issues, Training
Tagged Resort for Sale Thailand, Thailand Hotel Owner
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Top 10 issues with “Managing Family Style”!
As senior managers and decision makers, we all have the power to create “professionals” or we can choose to create just ‘family members” who are trained to following only traditions and other people. Continue reading
Posted in Employee Issues, Hotel Consulting, Hotel Owners, Human Resources, Managment issues, Training
Tagged Asia Consultant, Asia Consultants, Business Consultant, Hotel Consultant, Human Resources, Leader and Manager, Management Training, Thailand Consultant, Thailand Hotel Owner, Training Company
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Basics for Hotel Owners and Investors when building and/or operating a hotel or resort
Your employees will spend more time at work than at home. Give them some quality and comfort as well! We have seen employee restaurants where waste-water pipes run through the roof of the dining area and one could hear guest flushing the toilet!
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How to prepare a Human Resource Manual
Mai-BS (Thailand) Co., Ltd., found that many of our friends and colleagues may like to have information as below “Very Fundamental Human Resource and Training Policies”, we are pleased to share them to you.
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Communication and Communication and Communication!
1. Topic: Many times, many mangers don’t know what “topic”, what issue and what subject that they really need an official communication. Most of the times, I can see and hear only: “this is the new policy, new rule, new instruction, just issue a memo and done”.
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We are Inspectors
Should any government officer see this article, I think they may like to consider using some of the investment to train the immigration officers here in Thailand! Or may be they don’t care…. I am not sure.
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That’s what I call a good Service!
Many of you reading this might think that this is nothing special, but I was really impressed with this simple offer of a simple service which most of the passenger will decline anyway 10 minutes before landing.
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