Mai-BS (Thailand) introduced two new custom-made training programs for management and employees.
- Excellent Service Behavior Training. (Available in English and Thai)
- Excellent E-Marketing Training. (Available in simple understandable English)
Archive for the ‘Training’ Category
August 15th, 2010
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July 15th, 2010
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Part 1 of 2:
Most people who have been promoted to a manager position, surely must have to posses certain knowledge and skill in their field, plus a certain extent of the experience. However, apart from the technical expertise in his or her job, including the mentioned-above experience, there are still many elements needed to fulfill a manager job.
If we look into the complaints of employees who wish to resign or feel very unhappy with the work, many of those complaints are about many factors that do not directly point out the manager’s knowledge or expertise. In this article, I have summarized many of the complaints I received as a former HR director and even presently from many employees of many organizations while serving as a consultant or trainer throughout Thailand. I wish to propose 7 qualifications for a good qualified manager ESPECIALLY for all service related industries.
July 9th, 2010
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The well known and up-market Medico Magazine and it readers seems to love articles written by Nate-tra Dhevabanchachai from Salaya Pavilion Hotel and Training Center and Mai-BS (Thailand) Co. Ltd.
Please feel free to download the published article “Territorialism versus Teamwork” which is a 1 MB PDF file.
Best wishes to all of you
Klaus R. Rauter
July 7th, 2010
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Medico Tourism Magazine did publish “I work like a Buffalo” article written by honorary advisory to Mai-BS (Thailand) Company Limited.
The article is a good read for managers and supervisors as the content is based on the actual feedback given by employees during audits and surveys.
Besides her honorary position with the leading hotel consultation company in Thailand, Nate-tra Dhevabanchachai is also the General Manager for Salaya Pavilion Hotel and Training Center, a lecturer at Mahidol University International College and reputed Trainer for leading companies and institutions such s Ministry of Tourism and Sports, K-Bank, Siriraj Hospital and more.
Please see the Mai-BS (Thailand) About us section for more information on her projects.
Klaus R. Rauter
Managing Director
July 6th, 2010
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Ms. Nate-tra Dhevabanchachai, the Honorary Director of Mai-BS (Thailand) Company Limited, the leading hotel consultation and training firm in Thailand, has been invited by the Office of Tourism Development for the 3rd. year to delivery training sessions on “Excellent Service Behavior” in June 2010.
May 13th, 2010
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Service mind, Behavior and how to be Excellent.
I have been conducting service training courses throughout Thailand in hotels, hospitals, education institutions and retail businesses for many years. Often, I have received questions from management and owners of how to make employees have more service mind, how to make staff have better behavior in servicing guests or how to make people be able to deliver excellent service.
March 22nd, 2010
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First of all, I like to say HR skills are very much needed in all managers, simply because one of several main responsibilities of any manager is “people management”. As a former director of human resources and a current human resource lecturer & trainer, I theorize some human resource functions that need both “Science” and “Art” practices to share here in Mai-BS’s blog.
With “Science”, I mean the “system” of HR implementation and with “Art” I mean the “style” of the HR manager. To be called a 5-star company, system and style cannot be separated from each function of human resource practices. Thus, I would like to share the following “system” for HR implementation and “style” of HR manager.
March 3rd, 2010
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Many organizations that I work for in the past, or even the ones at present, either in a role of consultant, trainer or employee, every corner of the company often fills with employee’s complaints.
For example heavy work load, favoritism, nepotism, managers’ bad behavior, un-knowledgeable manager, shortage of man power, or other various general management problem. From much conversation I have with people, it is found that most employees in most organizations expect the HR manager or HR department to solve the above mentioned problem. Sometimes, it is sad and almost unfair, that the HR manager is expected to do it all alone.
January 18th, 2010
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As a hotel consultant based here in Thailand, I frequently observe hotel and resort owners and senior managers informing employees that it is the owners or managements wish that everyone should work as a big family! Even every new employee is informed that this is the owners wish and concept!
It all sounds so good, so sweet, so kind and so inviting, doesn’t it?
September 22nd, 2009
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We have seen many hotels and resorts which look good, but
still receive many negative comments from guests since important basics have
been overlooked.
Never forget the fact that some of the best architects do
not have any hotel or service industry experience, so they don’t know how to
design back-of-house areas, rooms and public areas for comfort and convenience!
For most architects, the most important thing is to create a good looking hotel
or resort to add to their portfolio. They will not care anymore ones the place
is ready!
Today I like to give my comments and recommendations for certain
basics to keep in mind when building a hotel or resort.
September 15th, 2009
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Mai-BS
(Thailand) Co., Ltd., found that many of our friends and colleagues may like to
have information as below on “Very Fundamental Human Resource and Training
Policies”, (Manual). We are pleased to share them to you.
August 23rd, 2009
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I am sure that everyone
will agree that effective communication is challenging and leading an
organization successfully, brings along such a challenge. Many things succeed because of good communication,
while many failures are blamed on communication as well. The trick of the trade is whether the
communication is “effective”.
August 12th, 2009
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This story is about the
Service at Immigration at Suvanabumi International Airport, Thailand.
The current worldwide
crisis that affects all businesses, including our fragile tourism industry here
in Thailand, our Government is investing thousands of millions Thai Baht to
help boost the tourism business.
I am not sure
whether the government knows how to use this high amount of investment and
whether they use it in the right way. Should any government officer see this
article, I think they may like to consider using some of the investment to
train the immigration officers here in Thailand! Or may be they don’t care…. I
am not sure.
July 23rd, 2009
1 Comment »
Today I feel the urge to write down a great experience
I had with Bangkok Airways on my early morning flight from Bangkok to Phuket on Wednesday 22nd. July 2009.
I woke up early morning to travel to the Airport to catch the AM 07.50 hrs flight to Phuket.
July 22nd, 2009
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Most of organizations are well
equipped with a beautiful written vision, mission or philosophies, either on their
websites or a kind of wall. That is the
second progress after the owners or the management team did come up with their
vision. But what’s next?
