Category Archives: Human Resources
No heart for employees!
Today I like to write about one experience we had earlier this year with one particular hotel in a somehow remote area of Thailand. This hotel … frankly speaking … was and still is nightmare for guests and employees!
Vision and Missions statements! – For What?
As hotelier and now as a consultant I have seen many visions and mission statements, and all look very similar somehow. I understand that logically there must be lots of similarities as nothing is more important for any business then … Continue reading
Part 2 – Manager! -You got to be good, otherwise, just go home!
Sample: The managers never or seldom do what they preach! I have seen a manager issue a policy that no one can consume food in the office, tut then, the same day, the manager himself do it without any guilt. It is a very popular topic with employees that managers don’t do what they ask others to do. Continue reading
Part 1: Dear Manager! You got to be good, otherwise, go home.
Many managers do not like to solve problem! They only listen QUIETLY, and dump the employees’ problem into the garbage Continue reading
Articles worth reading!
Please feel free to download the published article Continue reading
Thailand’s Ministry of Tourism and Sports Appreciates Quality Training!
With this in mind, the sophisticated training course “Excellent Service Behavior” has been designed and effectively trained by Ms. Nate-tra Dhevabanchachai Continue reading
Service mind, Behaviour and how to be Excellent.
But their management hardly smiles and almost never greets staff first! Many times management not even responds to employees greeting Continue reading
Posted in Hotel Consulting, Human Resources, Managment issues, Training
Tagged Asia Consultant, Asia Consultants, Business Consultant, Employee Development, Employee Education, Employee Training, Human Resources, Management Training, Manager Development, Manager Training, Service Excellence, Service Mind, Thailand Consultant
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Important announcement of contract termination.
The registered name “Mai-BS (Thailand) should not be associated, related to, used or connected with Mandarin Company, Israel or Mr. Ido Berger. Continue reading
Recruitment and Selection; A good system to study AND A bad style to avoid!
“we are a top 5-star hotel, we invested billions of Thai Baht! We want all our guests to be welcomed and serviced by smiling-face employees and not by “long-cold-still face” type of employee”!? Continue reading
Some Human Resource Management (HRM)’s problems.
“A don’t care type” – Many HR managers are not a committed human being: he or she does not care of what happened within the organization Continue reading
Posted in Human Resources, Managment issues, Training
Tagged Resort for Sale Thailand, Thailand Hotel Owner
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Top 10 issues with “Managing Family Style”!
As senior managers and decision makers, we all have the power to create “professionals” or we can choose to create just ‘family members” who are trained to following only traditions and other people. Continue reading
Posted in Employee Issues, Hotel Consulting, Hotel Owners, Human Resources, Managment issues, Training
Tagged Asia Consultant, Asia Consultants, Business Consultant, Hotel Consultant, Human Resources, Leader and Manager, Management Training, Thailand Consultant, Thailand Hotel Owner, Training Company
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A short thought about differences between “manager” and “leader”
People will not be happy to be there for the manager to manage if he or she lacks of leadership
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Basics for Hotel Owners and Investors when building and/or operating a hotel or resort
Your employees will spend more time at work than at home. Give them some quality and comfort as well! We have seen employee restaurants where waste-water pipes run through the roof of the dining area and one could hear guest flushing the toilet!
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How to prepare a Human Resource Manual
Mai-BS (Thailand) Co., Ltd., found that many of our friends and colleagues may like to have information as below “Very Fundamental Human Resource and Training Policies”, we are pleased to share them to you.
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We are Inspectors
Should any government officer see this article, I think they may like to consider using some of the investment to train the immigration officers here in Thailand! Or may be they don’t care…. I am not sure.
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