Category Archives: Hotel Consulting
Communication and Communication and Communication!
1. Topic: Many times, many mangers don’t know what “topic”, what issue and what subject that they really need an official communication. Most of the times, I can see and hear only: “this is the new policy, new rule, new instruction, just issue a memo and done”.
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Fight through Crisis.
I reminded the audiences that during a crisis, I do agree that sometimes the operators do receive some kind of customer and agent pressure to lower the prices. Nevertheless, costing is ultimately an important factor for the real profit making.
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You have a vision, then what?
Today I like to share with you briefly a small part of my master degree’s thesis on how the organization passes on its vision to the rest of the staff
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Posted in Hotel Consulting, Hotel Owners, Human Resources, Training
Tagged Human Resources, Implement Vision, Quality Management
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Hello!! My PP Island – I, ME, MY, MINE symptom (Part 2
A little more open-mind, a little more details orientation and a little less ego with a visit to his competitors would save him from future embarrassments.
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The “I-ME-MY-MINE” symptoms (Part1)
Isn’t it funny? We create those problems and at the same time we try to create solutions.
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Mai-BS (Thailand)… born a little late, but better late than never…
One of the key advantages using Mai-BS (Thailand) is that the services can be offered in English or Thai Language, upon requested.
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Service Excellent!! Let’s ensure…
However, beautiful pictures are for website purpose ONLY as its reality is wordless and unexplainable.
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“I am good enough” – really?
I say to this group of senior managers in the session that “if the-mentioned audit outcome and the management experience strongly urge you to believe that your service is good enough. As a customer, I will say wrong”.
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