http://mai-bs.com/blog/article-1-challenges-with-some-hotel-owners-and-some-hotel-developments/ Hotels, Training, Marketing, Directory, Broker Wed, 01 Feb 2012 01:41:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://mai-bs.com/blog/article-1-challenges-with-some-hotel-owners-and-some-hotel-developments/comment-page-1/#comment-13 P-J Thu, 15 Oct 2009 08:58:41 +0000 http://mai-bs.com/blog/?p=10#comment-13 Gentlepeople, Maybe this is just me, but places like this represent an excellent investment opportunity. The previous owner neglected so much obvious details of the business that I dare to believe this place has a lot of upward potential. Let me know what you think? Gentlepeople,
Maybe this is just me, but places like this represent an excellent investment opportunity. The previous owner neglected so much obvious details of the business that I dare to believe this place has a lot of upward potential.
Let me know what you think?

]]> http://mai-bs.com/blog/article-1-challenges-with-some-hotel-owners-and-some-hotel-developments/comment-page-1/#comment-12 Jeffrey Keidel Mon, 12 Oct 2009 21:31:04 +0000 http://mai-bs.com/blog/?p=10#comment-12 When first reading the article, I assumed, perhaps incorrectly that the owner was not a Thai national. After reading the last comment I realize I may have been mistaken and the owner is Thai. If that is indeed the case, I certainly agree with Dawn's comments. Sadly, training at what should be top travel destinations in Thailand - and throughout the region is often lacking. In some cases even when the need for training is accepted, the hotel ownership or upper management fail to hire a qualified trainer and/or team of trainers or implement an acceptable in-house training program. Guests who travel from outside of Thailand and are willing to pay $300 a night expect not only a top notch facilities and accommodations but a professional staff which can quickly and easily both understand their needs and requests and take the necessary steps to satisfy them. Failure to address these critical training needs prevents many guests from becoming repeat business for the resort and certainly dramatically decreases business generated from personal recommendations from past guests. When first reading the article, I assumed, perhaps incorrectly that the owner was not a Thai national. After reading the last comment I realize I may have been mistaken and the owner is Thai. If that is indeed the case, I certainly agree with Dawn’s comments.
Sadly, training at what should be top travel destinations in Thailand – and throughout the region is often lacking. In some cases even when the need for training is accepted, the hotel ownership or upper management fail to hire a qualified trainer and/or team of trainers or implement an acceptable in-house training program. Guests who travel from outside of Thailand and are willing to pay $300 a night expect not only a top notch facilities and accommodations but a professional staff which can quickly and easily both understand their needs and requests and take the necessary steps to satisfy them. Failure to address these critical training needs prevents many guests from becoming repeat business for the resort and certainly dramatically decreases business generated from personal recommendations from past guests.

]]> http://mai-bs.com/blog/article-1-challenges-with-some-hotel-owners-and-some-hotel-developments/comment-page-1/#comment-11 Dawn Thu, 08 Oct 2009 06:07:38 +0000 http://mai-bs.com/blog/?p=10#comment-11 There's social and cultural history behind this seeming 'arrogance'. It has to do with the hierarchal relationship of Thais to each other. It is related to wealth/power in their communities, and the pedagogical practices of never challenging authority taught to them from the earliest school years onward. Thus small biz owners who come from traditional backgrounds (education and provincial communities) with great potential cannot think outside the box of their relationships with others. They cannot receive advice or insight from those who might be 'lower' on the socio-economic scale (but higher on intelligence and experience), nor, often, can they tolerate guidance from farang. Now, this isn't every Thai by any means! But the story is not an uncommon one. Add profoundly racist attitudes toward the hill folk, and you've got a potential megalomanic that thankfully, won't get very far in this modern, competitive environment. There’s social and cultural history behind this seeming ‘arrogance’. It has to do with the hierarchal relationship of Thais to each other. It is related to wealth/power in their communities, and the pedagogical practices of never challenging authority taught to them from the earliest school years onward.
Thus small biz owners who come from traditional backgrounds (education and provincial communities) with great potential cannot think outside the box of their relationships with others. They cannot receive advice or insight from those who might be ‘lower’ on the socio-economic scale (but higher on intelligence and experience), nor, often, can they tolerate guidance from farang. Now, this isn’t every Thai by any means! But the story is not an uncommon one. Add profoundly racist attitudes toward the hill folk, and you’ve got a potential megalomanic that thankfully, won’t get very far in this modern, competitive environment.

]]> http://mai-bs.com/blog/article-1-challenges-with-some-hotel-owners-and-some-hotel-developments/comment-page-1/#comment-10 Joseph Polito Wed, 07 Oct 2009 15:43:40 +0000 http://mai-bs.com/blog/?p=10#comment-10 Hi Klause, I came across your post on Linked in. I can empathize with you. Having consulted for many hotels in Thailand. I have been in the EXACT same situation at least 4 times. Ultimately I had to leave the contracts. Seems that this is the case in our part of the world. When you find a good owner, hold on to them tight with both hands!!!! best of luck J. Polito Hi Klause, I came across your post on Linked in. I can empathize with you. Having consulted for many hotels in Thailand. I have been in the EXACT same situation at least 4 times. Ultimately I had to leave the contracts.
Seems that this is the case in our part of the world. When you find a good owner, hold on to them tight with both hands!!!!
best of luck
J. Polito

]]> http://mai-bs.com/blog/article-1-challenges-with-some-hotel-owners-and-some-hotel-developments/comment-page-1/#comment-9 Daniel Zilli Wed, 07 Oct 2009 04:37:37 +0000 http://mai-bs.com/blog/?p=10#comment-9 Dear Klaus, What a great story but unfortunately this is much more common than most people think. When the arrogance takes control over logic and professionalism, usually results aren't good. You cannot play with a resort in a so competitive industry like hospitality and tourism here. I hope others owners learn from this to avoid to do the mistake them self. Dear Klaus,
What a great story but unfortunately this is much more common than most people think. When the arrogance takes control over logic and professionalism, usually results aren’t good.
You cannot play with a resort in a so competitive industry like hospitality and tourism here. I hope others owners learn from this to avoid to do the mistake them self.

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