Mai-BS (Thailand) Consultant.

Dear Hoteliers, Owners and Investors.

We send the Mai-BS (Thailand) newsletter to our readership in 5 countries here in south-east Asia. 80% of our readers are based in Thailand and the remaining 20% are in Cambodia, Malaysia, Vietnam, Laos and Myanmar.

Our August 2010 newsletter can be found at http://mai-bs.com/monthlynewsletter.html

INDEX of newsletter

• Best guest comment of the month.
• Joke of the month.
• Mai-BS (Thailand) introduced a new Website.
• Hospitality news.
• Hotels, Resorts for sale.
• Excellent E-Marketing Training™
• Excellent Service Behavior Training ™

For Immediate Release

Mai-BS (Thailand) signed contract with True Siam Boutique Hotel Bangkok

August 25^th. 2010 – Mai-BS (Thailand) signed an agreement with the owners of True Siam Boutique Hotel, Bangkok to provide professional consultation and operational support to prepare for the opening and open this new unique boutique hotel at Phayathai Road, Bangkok.

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At part 1 of this article, we talked about the 3 qualifications as follows:

• Excellent communication.
• Systematic-organized-detailed orientation
• and problem solving skills.

In this 2^nd.part of the article, I will address the remaining 4 qualifications and skills that I personally believe are the important aspects for an effective good manager based on my experiences.

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In my many years in the hospitality industry I had the privilege to work in many hotels!

I was exposed to Leading Hotels of the World, SLH, Boutique properties, Designer hotels, and many other 4 to 5 star properties.

In my career as manager and hotel consultant, I have been involved in close to 30 hotel and resort openings, so, I know that I am in a good position to write down some facts which might help hotel owners, developers and investors here in Thailand and south-east Asia.

The two most important comments – to keep in mind – I want to say right in the beginning!

”Some of the best architects and designers do NOT know ANYTHING about hotels, resorts, about service, operation, comfort, hospitality, work flow etc.”

“Most architects and designers do NOT CARE AT ALL if your hotel will actually be ‘workable’ and ‘profitable’ – they will blame ‘Lack of service’!

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Mai-BS (Thailand) introduced two new custom-made training programs for management and employees.

1. Excellent Service Behavior Training. (Available in English and Thai)
2. Excellent E-Marketing Training. (Available in simple understandable English)

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July 30, 2010. – I just returned from a visit to the yearly “Amazing Thailand Grand Sales” at Queen Sirikit Convention Center in Bangkok.

As a former Hotel General Manager, I have been there at this and other travel marts and fairs many times to represent the properties I used to work for, so I think I am qualified to comment a little.

There have been not too many people at the fair and as per several resort owners I talked to, there has been so far only very few bookings compared to last year. However, I visited the fair on a Friday so I wish and hope that Saturday and Sunday will be more successful in terms of turnout and sales.

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Part 1 of 2:

Most people who have been promoted to a manager position, surely must have to posses certain knowledge and skill in their field, plus a certain extent of the experience. However, apart from the technical expertise in his or her job, including the mentioned-above experience, there are still many elements needed to fulfill a manager job.

If we look into the complaints of employees who wish to resign or feel very unhappy with the work, many of those complaints are about many factors that do not directly point out the manager’s knowledge or expertise. In this article, I have summarized many of the complaints I received as a former HR director and even presently from many employees of many organizations while serving as a consultant or trainer throughout Thailand. I wish to propose 7 qualifications for a good qualified manager ESPECIALLY for all service related industries.

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The well known and up-market Medico Magazine and it readers seems to love articles written by Nate-tra Dhevabanchachai from Salaya Pavilion Hotel and Training Center and Mai-BS (Thailand) Co. Ltd.

Please feel free to download the published article “Territorialism versus Teamwork” which is a 1 MB PDF file.

Best wishes to all of you

Klaus R. Rauter

Based on a survey, we did write an basic article at Asia Hotel Directory which shows that there is an ever increasing trend that travelers, tourists and even business people do search for hotel accommodation online.

The results of the survey show again clearly that hoteliers must focus much more on their own website to market their property properly.

It also needs to be said that it is shocking to know that there are still so many managers and owners who who do not understand the importance of a “working” website for e-marketing. Those people who do not understand and accept the new rules of marketing through the internet are a liability of the business.

I do not say that the ‘old rules of marketing’ do not exist anymore, but i am saying with confidence that the trend and facts clearly show that much more importance should be given to your website, SEO and e-marketing.

Klaus R. Rauter

Managing Director; Mai-BS (Thailand)

Medico Tourism Magazine did publish  “I work like a Buffalo” article written by honorary advisory to Mai-BS (Thailand) Company Limited.

The article is a good read for managers and supervisors as the content is based on the actual feedback given by employees during audits and surveys.

Besides her honorary position with the leading hotel consultation company in Thailand, Nate-tra Dhevabanchachai is also the General Manager for Salaya Pavilion Hotel and Training Center, a lecturer at Mahidol University International College and reputed Trainer for leading companies and institutions such s Ministry of Tourism and Sports, K-Bank, Siriraj Hospital and more.

Please see the Mai-BS (Thailand)  About us section for more information on her projects.

Klaus R. Rauter

Managing Director

Ms. Nate-tra Dhevabanchachai, the Honorary Director of Mai-BS (Thailand) Company Limited, the leading hotel consultation and training firm in Thailand, has been invited by the Office of Tourism Development for the 3rd. year to delivery training sessions on “Excellent Service Behavior” in June 2010.

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For Immediate Release

June 29. 2010 – Mai-BS (Thailand) signed an agreement with the owners of Royal View Resort, Bangkok to provide professional consultation and operational support to re-organize and re-structure this leading 3-star hotel in Bangkok.

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URGENT SALE:

Below some hotel Information:

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Today I strongly feel to write this article as I simply feel very sorry for business owners who don’t know much about websites, the internet, SEO and E-Marketing. Another reason is, that I feel simply disgusted by people who dare to produce such bad and not-performing websites for their paying clients (business owners).

I do come across many hotel website here in Thailand and south-east Asian countries as this industry is my profession! I don’t say that our website is the best or most attractive, but we attract new business and the site simply works!

I can see clearly that many hotel owners and managers really don’t understand why they do actually have a website for the business.

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Mai-BS (Thailand) introduced a new internet based hotel and resort directory for south-east Asia.

The new directory, at URL http://tourismdirectoryasia.com, does provide hotelier and hotel owners in south-east Asia the opportunity to list their properties and reach out to the ever growing free and individual travellers, but also to international and domestic tour operators and travel agents.

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