We have noticed that most "About Us" columns contain purely simply company and service information!
However, Mai-BS believes that it is "THE PEOPLE" who work for the organization who define the "REAL" company. Therefore, here you can find out "About Us", the people and founder who lead Mai-BS (Thailand).
By reading this, you will know more about what you can expect from Mai-BS (Thailand) because you will learn "About us"; the people who belong to Mai-BS (Thailand). We don't know how you found us, but perhaps, it is our destiny and fortune to work together! There are many ways to know a little more about the consultants you may work with, such as experience, education and interests.
If you would like to see our founders official background, here at this page you can download his profiles as well. The links is just beside the name. In addition, we want you to know about our companies beliefs, values and motivation as we strongly believe they mean a great deal to the hotel consultation and training work that Mai-BS (Thailand) provide - to all our clients, all of the time.
Our Vision
To be recognized as the most sincere and effective hotel and owner consultant, training provider and owner representative in Thailand and south-east Asia by providing our clients with the best and most sustainable solutions for their business so we can grow as well through verbal recommendations.
Our Mission
- To provide all our clients with transparent and tailor-made services, supported with factual straight-forward advice to build a sustainable and profitable service business.
- To promote client's excellence and to identify, and help to improve on areas of weakness.
- To provide relevant and up-to-date knowledge to the client on a regular basis to improve services and revenues.
- To ensure our clients will make the right decisions for a sustainable future of their business.
- To provide our service as a business partner not just as a supplier.
Klaus R. Rauter; Managing Director.
Download my profile | Download my PictureMy career spans 28 years, from being trained as a professional Chef in Europe to becoming a General Manger here in Asia's finest hotels and resorts. I have spent close to 25 years here in Asia, mainly Thailand, and feel that Thailand and Asia is very much my home.
I have been involved with many hotel openings and resort developments, from the initial feasibility study right through to the actual opening and operation. My role often included the actual design of kitchens, spas and guest rooms as well as auditing, spacing and work-flow. For hotel and resort businesses, efficient preparation before and during pre-opening will double the output.
Many times the design and its work flow has caused people to fight each other rather than to work together as a team! For example, even great architects/owners in the industry, often forget small but essential details such as the need for staff rest rooms, canteen and clothes lockers. Also very importantly a good walkway to provide service to guests. Often, then, the outcome is, figuratively speaking, like a car without an engine. And, trying to install an expensive fantasy engine at a later date, will not provide the right fit to the overall design, nor enhance the driver's and passengers' experiences. (It's like creating a Rolls-Royce with other parts from a Mercedes Benz, or combining the engine of a Thai tuk-tuk with that of a Toyota - just consider who would like to drive a car like this and experience the risk of possible unexpected breakdown!)
So, the more the pre-opening is well planned and well-thought through, the closer you will be to the maximum profit.
I have worked with many hotel owners and investors who possess various and different characteristics. Many times, we hear that the concept and theme of the place reflect the owner's dream and vision and this sounds very attractive and sexy. Occasionally, I have truly seen this to be so, but I would like to add that many properties and their operations finally reflect the values and habits of the owners rather than their dreams and visions.
From my experience in the hospitality industry, I have come to the conclusion that a wide range of motives drives the ambitions of owners and investors.
- There are those consumed with greed - selfish, overconfident and political individuals who attempt to take advantage of everyone they can. They maintain that they are good people, donating, as they do, substantial sums to the poor and to the temples, yet steal and cheat society of millions.
- Then there are the naive owners- kind, understanding, loving people, who believe all that they are told, and placing unquestioned trust in those around them. Frequently they are taken advantage of, sometimes aware of this, but refusing to accept and admit to the truth. They do not recognize that allowing this to happen will not remain a secret, and, thus, this cheating culture can spread very quickly.
- Finally, and thankfully, there exists a third category - professional and ethical people with solid values. They try to hire the right people. They recognize that professionalism, solid values, rules and regulations and an open mind are needed in running a people business like the hospitality industry. These owners allow the team to run the show and try to understand when and where they should give a hand as top executives.
I believe that most owners aim not only to sell beautiful guest rooms, but also, most importantly, guest experiences. Thus, the guest will be fulfilled and the profit will be maximized - but ONLY when the employees have been properly trained, guided and groomed to the point where they are a significant asset and not a liability.
All in all, whatever the type of owner and investor, my objective is always to be the most honest consultant, manager and supporter to everyone I work with, and, from my experience, most appreciate this. But, at times, some owners prefer sugar-coated-facts, which, I think, are easy to find anywhere.
So, at Mai-BS, I wish to offer an additional service, called sugar-free-facts – complete honesty from human to human (consultant to owner and vice-versa). Then, the rest is the owner's choice.
Nate-tra Dhevabanchachai; Honorary Director.
Download my profile | Download my PictureThroughout my 25 years of studying and working I have come to both love and hate people. The human race can be so narrow minded and selfish in many ways, yet, creative, productive and smart at other times. We do create and build a better world, while at the same time we dump and destroy it. So, in consultation and training, people are both problem creator and problem solver. My expertise is, I believe, everything about humans, - my first official expert subject is human resources management.
My airline experience makes me further dislike people and yet love them even more too. All the service policies and techniques learned in this industry have served to fulfill my personality to be someone who love to service and help good people. Also, I become more systematic and like to solve problems with all the poorly behaved people. So, my second official expert subject is service excellence and problem solving.
My trainer's experience and working in the field of education makes me realize that giving wisdom is beneficial to this world comparable with all kinds of charity work. Many questions from trainees and students make me feel that I cannot die yet. My third official area that I love therefore is people training and development.
My human resource's work has shaped me to understand much more about human beings and I start to hate them less, but unfortunately, love them less too. At the end, I view that the best human resource's strategy is very simple, -be more than open-minded-, when dealing with people. What I mean here is, be ready to understand all beyond creative ideas and thought as well as bizarre human personalities and behaviors. Only once we are more than open minded, we will have a deep understanding of all those mentioned ideas and behaviors, and only then when we have a deep understanding. We then have good tools to manage them correctly.
Therefore, in the hospitality industry, be prepared to continuously invest over the years in human resource development 100 times more than what you invest in your product. Because, the hospitality industry is a people industry. Money is not the only mean to success - but also your people.
